Terms & Conditions
🇬🇧 United Kingdom Terms
Governing Law: These terms are governed by English law and subject to the jurisdiction of English courts. UK users are protected under the Consumer Rights Act 2015, Distance Selling Regulations, and GDPR.
Consumer Rights Protection
- Consumer Rights Act 2015 - Digital content must be of satisfactory quality
- Distance Selling Regulations - Enhanced cancellation rights apply
- GDPR Compliance - Your data rights are fully protected
- Unfair Contract Terms - All terms subject to fairness requirements
🛡️ UK Consumer Protection
As a UK consumer, you have enhanced rights including statutory cooling-off periods, fair contract terms protection, and the right to digital content that matches description and is of satisfactory quality.
🇬🇧 UK Refund Policy
💰 30-Day Money-Back Guarantee
Enhanced UK Consumer Rights: Our 30-day guarantee exceeds the statutory 14-day cooling-off period for distance sales, providing you with extended protection.
Eligibility Requirements:
- Minimum 20-day experience period - Allows adequate time to evaluate our learning platform
- Maximum 30 days from purchase date
- No more than 50% of course content accessed
- Official refund request through customer service
⚠️ UK Refund Exclusions
- Digital Content Downloaded: Under Consumer Rights Act 2015, if you download all course materials, you forfeit your right to refund
- After 30 Days: No refunds available beyond the guarantee period
- Before 20 Days: Experience period ensures informed decision-making
- Personalized Services: Custom coaching or consultations completed
UK Processing Requirements
- Refunds processed within 14 calendar days of approved request
- Full refund to original payment method
- No deduction for payment processing fees (Consumer Rights Act protection)
- Email confirmation provided for all refund transactions
🇺🇸 United States Terms
Governing Law: These terms are governed by the laws of [Insert State] and federal law where applicable. US users are protected under FTC regulations, state consumer protection laws, and applicable federal legislation.
Federal & State Compliance
- FTC Section 5 - Protection against unfair or deceptive practices
- State Consumer Protection - Additional rights vary by state
- Truth in Advertising - All marketing claims substantiated
- Americans with Disabilities Act - Accessibility commitment
🗽 US Consumer Rights
US users benefit from FTC protection against unfair business practices, state-specific consumer rights, and federal accessibility requirements. Your rights may vary by state of residence.
🇺🇸 US Refund Policy
💰 30-Day Money-Back Guarantee
US Consumer Protection: Our voluntary 30-day guarantee provides comprehensive protection beyond most state requirements.
Eligibility Requirements:
- Minimum 20-day trial period - Ensures adequate platform evaluation
- Within 30 calendar days of purchase
- Less than 50% of course materials accessed
- Formal refund request required
⚠️ US Refund Exclusions
- Complete Download Policy: Full material download constitutes acceptance and use
- Expired Guarantee: No refunds after 30-day period
- Evaluation Period: 20-day minimum allows proper assessment
- Completed Services: Personalized coaching sessions delivered
US Processing Standards
- Refunds processed within 5-10 business days
- Original payment method refund
- Processing fees may apply per merchant agreement
- Written confirmation provided
📋 Subscription Terms
🎯 Cadet Subscription (Entry Level)
- Monthly billing: Automatic renewal on monthly anniversary
- Cancel anytime: Termination effective end of current period
- 30-day guarantee: Applies to first payment only
- No pro-rata refunds: For partial month usage
🚀 Explorer Subscription (Intermediate)
- Enhanced features: Premium content and tools access
- Flexible billing: Monthly or quarterly options
- Priority support: 24-48 hour response guarantee
- Upgrade benefits: Immediate access to higher tier content
🏆 Pioneer Subscription (Advanced)
- Full platform access: All current and future content
- Annual billing discount: Save with longer commitments
- Premium support: Direct access to expert team
- Exclusive content: Pioneer-only masterclasses and resources
📈 Ready to Upgrade Your Learning?
Explore our subscription options and find the perfect plan for your learning journey. Each tier is designed to provide maximum value and accelerated growth.
Subscription Management
- Account dashboard control: Upgrade, downgrade, or cancel anytime
- Grace period: 7-day payment failure period before suspension
- Reactivation: Restore access upon payment resolution
- Fair usage policy: Account sharing prohibited
💳 One-Time Purchase Terms
🎓 Course Purchases
One-time purchases provide permanent access to specific course content with no recurring charges.
Purchase Benefits
- Lifetime access: Permanent course availability
- No recurring fees: Single payment, no subscription
- Content updates: Included for 24 months
- Download rights: Course materials for offline use
Access Terms
- Immediate activation: Access granted upon payment confirmation
- Platform dependency: Access subject to platform availability
- Transfer restrictions: Non-transferable license
- Refund eligibility: Subject to standard 30-day guarantee
💡 Looking for More Advanced Training?
Our one-time courses are perfect for focused learning. For comprehensive training across multiple topics, consider our subscription plans with access to our complete course library.
🔒 Data Security & Privacy
🛡️ Payment Security
- PCI DSS Compliance: Industry-standard payment security
- SSL Encryption: All transactions protected
- No card storage: Payment details not retained
- Secure gateways: Trusted payment processors only
☁️ Cloud Data Policy
Zero Local Storage: All user data stored securely in enterprise-grade cloud infrastructure with no local server storage.
Data Protection Standards:
- GDPR Compliant: Full EU data protection compliance
- Cloud Infrastructure: Enterprise-grade security protocols
- Third-party Integration: Partners maintain separate privacy policies
- Regular Security Audits: Continuous security monitoring
Data Processing: We process personal data in accordance with GDPR (UK/EU) and applicable US privacy laws. Third-party services (CRM, payment processing) operate under their respective privacy policies.
Data Rights: You have the right to access, modify, or delete your personal data at any time through your account dashboard or by contacting our privacy team.
📞 Contact Information
Legal Inquiries: [email protected]
Customer Support: [email protected]
Refund Requests: [email protected]
Data Protection: [email protected]
⚖️ Important Legal Notice
By accessing or using InCommon Humans services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you and InCommon Humans.
Changes to Terms: We reserve the right to modify these terms at any time. Users will be notified 30 days in advance of any material changes via email and platform notification.
📚 Need Help Understanding These Terms?
Our customer support team is here to help clarify any questions about these terms and conditions. We're committed to transparency and making sure you understand your rights and obligations.